Clear information about refunds & cancellations.

Refund Policy Overview

This Refund Policy describes the general principles that apply when a traveler requests the cancellation or refund of a booking arranged through or with the assistance of ReservationHelps.

Purchasing a travel product does not automatically mean that the product is refundable. Different fares, hotels, packages and travel services may have different cancellation and refund conditions.

Airline & Travel Supplier Rules

ReservationHelps does not control airline schedules, seat inventory, fare rules, cancellation rules, baggage policies, refund approvals or other decisions made by third-party travel suppliers.

Where a booking includes services provided by an airline, hotel, tour provider or other supplier, that supplier's terms and conditions may apply in addition to the ReservationHelps terms.

• Refundable and non-refundable fare rules may differ.
• Cancellation penalties may vary by fare type and supplier.
• Some bookings may allow changes but not cash refunds.
• Supplier-imposed restrictions may apply after ticketing.
• Applicable consumer-protection laws remain unaffected by this policy.

When a Booking May Be Eligible for a Refund

Refund eligibility depends on the particular booking and circumstances. A refund may be available where the applicable fare or supplier terms permit one, or where a refund is required under applicable law.

Circumstances that may affect eligibility include:

• The fare or rate purchased.
• Whether the booking has already been ticketed.
• The time remaining before departure.
• The reason for cancellation.
• Whether the airline or supplier cancelled or materially altered the service.
• Any applicable statutory or regulatory refund rights.

Cancellations Requested by the Traveler

If you voluntarily cancel your travel plans, any refund will generally depend on the fare conditions and supplier terms associated with your booking.

Some tickets may be fully refundable, while others may provide only a partial refund, travel credit or the ability to change the reservation. Certain promotional or restricted fares may be non-refundable.

Airline Cancellations & Significant Changes

Different rights may apply when the airline or travel supplier cancels or significantly changes a service rather than when the traveler voluntarily cancels the reservation.

Where applicable law gives a traveler the right to a refund following an airline cancellation or qualifying change, those statutory rights are not limited by this policy.

Travelers may also be offered alternatives such as rebooking, a replacement itinerary, travel credit or other options. Acceptance of an alternative may affect refund eligibility.

24-Hour Cancellation Rules

Some airline reservations may qualify for a 24-hour cancellation or hold option under applicable law or an airline's own policy. Eligibility can depend on factors including the airline, booking method and how far in advance the reservation was made.

ReservationHelps does not represent that every reservation is automatically eligible for free cancellation within 24 hours. Travelers should verify the conditions applicable to their specific booking.

Service Fees & Supplier Charges

A booking may include airline or supplier charges as well as separate service or assistance fees where disclosed at the time of purchase.

Whether a fee is refundable depends on the nature of that fee, the service performed, the terms disclosed at purchase and applicable law. Any supplier-imposed cancellation or change charges may be deducted from an otherwise refundable amount where permitted.

Refund Processing

Once a refund is approved or otherwise becomes payable, processing may involve the applicable airline or supplier, ReservationHelps where relevant, the payment processor and your financial institution.

The time at which a refunded amount appears in your account may therefore differ from the date on which a refund is initiated.

Where a particular refund deadline is required by applicable law, the legally required timeframe will apply.

How Refunds Are Returned

Where reasonably possible and subject to the applicable payment and supplier arrangements, refunds are generally returned through the original payment method or another method required by applicable law.

Travelers should not provide full card numbers, card security codes or other sensitive payment credentials by email or through an ordinary website contact form.

Non-Refundable or Restricted Bookings

Certain travel products may be sold on restricted or non-refundable terms. Depending on the supplier and applicable law, these may include certain promotional fares, discounted tickets, hotel rates, packages or other travel products.

A non-refundable ticket may still have certain residual value, change options, credit eligibility or statutory refund rights in particular circumstances. The applicable fare and supplier rules should therefore be reviewed before assuming that no options remain.

How to Request Refund Assistance

If you believe your booking may qualify for a refund, contact ReservationHelps with sufficient information for us to identify your inquiry.

Helpful information includes:

• Traveler's full name.
• Booking or reservation reference.
• Flight route and travel date.
• Reason for the refund request.
• Relevant airline or supplier notices, where applicable.

Questions About This Policy

If you have a question about this Refund Policy or a specific booking, contact ReservationHelps using the details below.

Phone: 02045146223

Email: support@reservationhelps.com

Contact page: reservationhelps.com/contact-us/